Returns period
Our normal returns period is 28 days from when you receive the goods, and we must receive any returned items within this time.
(Please note that these dates are those by which any returns must be received back in our warehouse, so please allow sufficient time for your goods to reach us)
If you wish to return goods to us, you may do so without giving us prior notice using the Returns Address on your original package.
Please return your items to:
RETURNS DEPARTMENT
SPORTY BUMP LTD.
C/O SAMURAI PROMOTIONS LIMITED
UNIT 4 SKYPORT HEATHROW
ARMADALE ROAD
FELTHAM
MIDDLESEX
TW14 0LW
UNITED KINGDOM
UK customers:
All goods are returned to Sporty Bump Ltd. at your own expense.
We recommend using Recorded Delivery to obtain proof of postage as we do not accept responsibility for items which do not reach us. This returns policy does not affect your statutory rights.
International customers:
Send your return via an insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs.
Return postage from outside the UK is payable by the sender. Please retain your delivery/shipping documentation as we do not accept responsibility for items which do not reach us. This returns policy does not affect your statutory rights.
In all cases, your proof of postage should show the SPORTY BUMP LTD. address to which you have returned the goods, together with the post office's printed/stamped confirmation of the date of posting.
We will let you know as soon as we receive the goods, and will then endeavour to process your request for either a refund or replacement as quickly as possible. Please allow up to seven days from receipt of your return for this to be done.
If no return instructions are enclosed with your return, we will automatically issue a refund for the returned items.
Refunds
If you have requested a refund, replacements of a lower value than the returned goods, or no return instructions are specified, any refund due will be credited back to the card used to pay for the original order using our credit and debit card payment processor. We will let you know as soon as the refund has been processed. Please note that we are unable to offer credit notes.
Replacements
If you have requested replacements of a higher value, any difference due will be charged to the card used to pay for the original order via our credit and debit card payment processor.
"I no longer have the despatch paperwork - what do I do?"
If you no longer have the paperwork that was supplied with your order, please address the package to the returns address.
Enclose a note with the return, ensuring that the following information is included:
Order number (if known), name, address, contact telephone number or email address (especially important if you do not know your order number), return reason and details of refund or replacement required.
If using the original packaging, please ensure that the original address label is covered up. Please quote your order number on the top left hand side of the package, to assist us in identification on return to:
Sporty Bump Ltd.
Return of Faulty Goods
If you believe the goods we have supplied to you are faulty, you should return the item to us together with a note, explaining what you believe is the problem and stating the original order number.
When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.
Please quote your order number on the top left hand side of the package, to assist us in identification on return to Sporty Bump Ltd.
If you would like further information on our returns policy please contact us with your query.
